What is MRO, and What Does it Stand For?

Regardless of what field you work in, you’ve probably heard the term MRO and wondered what it stands for. It’s maintenance, repair, and operations, so MRO for short.

It is essential to understand how MRO relates to your business. It plays an integral part in both the strategy and service departments of almost every organization.

Let us take a deep dive into the various aspects of MRO.


For any manager, the most important goal is to streamline operations. And this requires regular maintenance of both supplies and workflow

Hence the M in MRO. You’ll establish a channel of communication throughout the workflow. This facilitates reports sent from the lower-level workers to the mid-level managers and upper management.

The next part of the process is cutting down redundant methods and employees to make the workflow smoother and more efficient.

Corrective maintenance also encourages the promotion of good employees to strengthen the base of the company. This is very effective when paired with the merging of redundant processes into a more straightforward flow.

Crisis Maintenance

In times of crisis, the aforementioned promoted employees will be at the forefront of emergency maintenance. The management needs to be efficient so they can assist these employees in protecting the image of the company.

Adaptive Maintenance

Corrective maintenance is easy in typical situations, but if you are in an adverse environment, adaptive maintenance methods will save the day.

For example, if your business’s core product comes under fire from competitors, you’ll need to look at the situation carefully. You might strengthen the existing product, introduce other products, or divest from the failing products. It’s advisable to have a combination of both maintenance approaches for the best results.


Now we come to the R in MRO. When running a business, things will break down. Whether it’s machines or standard office supplies, this is where proper repair measures come in.

A significant part of the repair process is restoring machines and devices that are not functioning correctly. A good repair manager should be able to identify a problem in any machine so that it can be restored to its original state.

Quality Control

The concept of repairs also stems from the idea of quality control. If quality control measures are in place, repairs can be done with ease.

A critical part of repairs is keeping supplies handy and in working condition. A good repair manager equipped with the right supplies could save your business.


Finally, we come to O of MRO. Also known as the linchpin of any organization. Operations managers are entrusted with the daily functions of your business. They cater to every need of your workforce.

Operation managers keep the office stocked with the necessary supplies for day-to-day work. For example, they might focus on having stocks of pens, notebooks, computer peripherals, furniture, and fixtures ready for use.

Operation managers also handle internal audits to see if the proper processes are being followed. This check allows the management to solve issues brought to light from these audits, thus improving overall business function.

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